Frequently Asked Questions

Answers to all your questions about afb99

From account verification to withdrawals, mobile use, and slot games — find clear answers to afb99's most important questions on this page.

Many players have questions when playing at afb99 — how to verify identity, whether games can be played on a phone, how long withdrawals take, or what a slot's RTP actually means. On this FAQ page we have organised those questions into four categories and provided a straightforward answer to each one. If you can't find your question here, reach out to our 24/7 live chat or email us at [email protected].

Identity Verification (KYC)

afb99 may request identity verification before your first large withdrawal or if unusual activity is detected on your account. This is a completely normal process that keeps your account secure. Once verification is complete, withdrawals go through more smoothly and you won't need to verify again repeatedly in the future.

Yes, this is very important. The name on your afb99 account and the registered name on the bKash, Nagad, Rocket, or Upay number you are using must be exactly the same. If the names do not match, your withdrawal may be held up and the verification process can become complicated. So make sure you enter the correct name when opening your account.

Verification is usually not required just to play games. However, it becomes mandatory when you want to make a withdrawal. Identity verification is done primarily to prevent fraud, stop account theft, and keep player funds safe. It is essentially a measure for your own protection.

A National ID card (NID) is generally the easiest and most widely accepted option. A passport or driving licence can also work. The document image must be clear and legible — if it is blurry or has markings over it, the verification process will be delayed. The support team will let you know which document is needed if required.

The most common reasons for rejection are a blurry image or a name mismatch. If your verification is rejected, don't be discouraged — contact us via live chat right away. A support agent will tell you exactly why it was rejected and guide you on how to resubmit correctly. In most cases, approval comes quickly after a correct second submission.

Mobile Use

afb99 works fully on any modern Android or iOS smartphone through a browser. Using the latest version of Chrome, Firefox, or Safari will give you the best performance. If your phone runs an older operating system (below Android 7 or iOS 12), you may experience some issues, so it is a good idea to keep your phone's software updated.

If the connection is lost, the current round is saved on the server. Once you reconnect, you can continue the game from where you left off. However, if the connection drops after a bet is placed and the round has already been completed, the result will be determined according to the server's record. If there is any issue, contact support with your transaction ID.

First, clear your browser's cache and cookies. In Chrome, this can be done from Settings › Privacy › Clear browsing data. Then reload the page. Slow loading is often caused by an outdated cache. If the problem persists after clearing the cache, try a different network (for example, mobile data instead of Wi-Fi).

Yes, all games on afb99 are optimised for mobile browsers. Slots, live casino, fishing games, and sports betting all run smoothly on a phone. There is no need to download a separate app — just open your browser and go to afb99.lat.

Absolutely. Open afb99.lat in Chrome, tap the three dots (⋮) in the top-right corner, and select "Add to Home screen". This creates a shortcut icon so you can open it directly just like an app in the future. On Safari, you can do the same using the Share button.

Money Withdrawal

To withdraw bonus funds, the wagering requirement must be met. For example, if you deposit ৳1,000 and receive a 200% bonus of ৳2,000, you will need to place total bets of 15 times that ৳2,000 bonus, which equals ৳30,000. Once that requirement is fulfilled, winnings earned from the bonus move to your regular balance and become withdrawable.

The minimum withdrawal amount at afb99 is ৳500. Requests for less than this amount will not be processed. This limit applies to all methods — bKash, Nagad, Rocket, and Upay. Submit a withdrawal request only when your balance is at least ৳500.

Withdrawals typically take between 30 minutes and 3 hours to complete. During peak times it may take a little longer. If more than 3 hours have passed, contact our live chat with your transaction reference number. The support team will check the status right away and update you.

No. For security reasons, withdrawals can only be made to a mobile wallet registered in the player's own name. This means your bKash, Nagad, Rocket, or Upay number must be in your own name and must match the name on your account. Sending to another person's number is not possible.

Yes. afb99's withdrawal system operates 24 hours a day, 7 days a week. You can submit a withdrawal request on public holidays or at night and it will be processed within 30 minutes to 3 hours. If there is any unusual delay, contact support.

Slots & Jackpots

Many slot games have a demo or free play mode where you can try out the game mechanics, features, and bonus rounds without using real money. This is especially useful for new players, as you can decide whether you like the game before placing real bets. Winnings in demo mode cannot be withdrawn.

Volatility is a measure of a slot's winning pattern. High-volatility games pay out big wins but less frequently, while low-volatility games pay out smaller wins more often. If you have a limited budget, choosing a low- or mid-volatility game helps your balance last longer and makes for a better playing experience.

RTP stands for Return to Player — it is a theoretical percentage that indicates how much of total bets a game returns to players on average over the long term. For example, a 95% RTP means that for every ৳100 wagered, an average of ৳95 is returned. However, this is an average across many rounds, so results in a single session can differ significantly. A higher RTP generally means the game is more generous overall.

When playing on a limited budget, look for slots with a low minimum bet and low to mid volatility. This lets you play longer with the same balance and increases the chance of triggering feature rounds. Try the game in demo mode first, then set a bet amount that fits your budget.

In a progressive jackpot, a small portion of every bet is added to a central pool. The more people play, the larger the pool grows and the jackpot amount increases. Through a specific trigger or random selection, one player wins the entire pool, after which the pool resets and starts building from zero again. The payout in this type of jackpot can be much larger than in a regular slot.

Have more questions? We are always ready to help

If you couldn't find the answer to your question on this page, afb99's support team is available in Bengali and English 24 hours a day, 7 days a week. Get a response within minutes on live chat, or send us a detailed message by email.

24/7 Live Chat
Support in Bengali and English
Log in to afb99