afb99's Privacy Policy

1 Opening Statement

afb99 ("we", "us", or "the platform") is an online casino and betting platform operated for users in Bangladesh. We place the highest importance on the privacy of our members, and through this privacy policy we aim to clearly explain how your personal information is handled.

This privacy policy applies to the use of the afb99 website, account registration, financial transactions, and any form of interaction with the platform. By opening an account with afb99, you are considered to have read and accepted the terms of this policy.

2 Scope of This Policy

This privacy policy covers the following areas:

• What types of information we collect and why
• How collected information is used and stored
• Our policy on sharing information with third parties
• Use of cookies and tracking technologies
• Your rights regarding the protection of your information
• The process for correcting and deleting information

3 Personally Identifiable Information

During account registration and verification at afb99, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification — for users aged 21+ only)
• Mobile number (Bangladeshi number)
• Email address
• Payment account details — bKash, Nagad, Rocket, or Upay number
• National identity card or passport number (for identity verification when required)

Providing this information is mandatory; without it, account creation or transactions are not possible.

4 Technical & Usage Information

When you use the afb99 platform, certain technical information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Time of site access and session duration
• Which pages were visited and for how long
• Referral source (where you came from before reaching our site)

5 Financial Transaction Information

We securely store information related to every deposit and withdrawal transaction:

• Transaction date, time, and amount (per Bangladesh Standard Time)
• Payment method used (bKash, Nagad, Rocket, Upay)
• Transaction identification number
• Transaction status
• Promotional bonus or cashback details

6 Gaming Activity Information

To ensure responsible gaming and to improve the quality of the platform, we monitor the following gaming information:

• Which games were played and how many times
• Bet amounts and outcomes
• Which category — slots, live casino, or sports betting — most time is spent on
• Win and loss history
• VIP program progress

7 Purpose of Using Information

afb99 uses your personal information only for the following legitimate purposes:

• Account management: Registration, login, password recovery, and account verification
• Financial transaction processing: Ensuring deposits, withdrawals, and bonus payments are completed
• Identity verification: Fraud prevention and age confirmation (21+ rule)
• Customer service: Resolving your issues through our 24/7 support team
• Responsible gaming: Identifying unusual gaming patterns and taking necessary action
• Promotional communications: Informing you about bonuses and offers if you have given your consent
• Platform improvement: Running analytics to improve the user experience
• Legal obligations: Complying with applicable laws and regulations

8 Communication & Marketing

afb99 may contact you through the following channels:

• Email ([email protected])
• Live chat on the website
• SMS (for important security notifications)

You can stop receiving promotional messages at any time. However, it is not possible to stop security-related communications and those essential for your account.

9 Third-Party Policy

afb99 does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processors: The minimum information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared.
• Technology service providers: Contracted technology partners who operate the platform, working under strict confidentiality agreements.
• Legal requirements: To comply with court orders, lawful requests from investigative authorities, or applicable law.
• Fraud prevention: Limited information sharing with security partners to prevent fraud and money laundering.

10 Game Providers & Technology Partners

The afb99 platform uses software from various international game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, and Ezugi. These providers may only access limited technical information necessary to run the games — not personal identity or financial information.

11 Cookie Usage Policy

The afb99 website uses cookies and similar technologies. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential cookies: Required to maintain login sessions, ensure security, and support core functionality. These cannot be disabled.
• Functional cookies: To remember your preferred language, display settings, and gaming preferences.
• Analytical cookies: To analyse website usage and make improvements.
• Security cookies: To detect and prevent fraud and automated access.

You can disable non-essential cookies through your browser settings, though this may affect some features of the platform.

12 Technical Security

afb99 applies industry-standard security technologies to protect your information:

• SSL/TLS encryption: All data transmitted between your browser and our servers is sent in encrypted form.
• Data encryption: Sensitive stored information is protected by strong encryption.
• Firewall protection: A multi-layered firewall system to prevent unauthorised access.
• Two-factor authentication: An additional layer of security for account login.
• Regular security audits: Periodic security audits to identify vulnerabilities.

13 Data Retention Period

We retain your information only for as long as necessary:

• Active account data: Retained for as long as the account remains active.
• Financial transaction records: For the period required by legal obligations.
• After account closure: Necessary information may be retained for a specified period for legal reasons.
• Inactive accounts: Unnecessary information is deleted after a prolonged period of inactivity.

14 Response to a Data Breach

In the unfortunate event of a data security breach, afb99 will immediately:

• Identify the extent of the breach and the affected data.
• Notify affected users as soon as possible.
• Take immediate preventive measures.
• Strengthen security measures to prevent such an incident in the future.

15 Data Rights

As a user of afb99, you have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request the correction of inaccurate or outdated information.
• Right to deletion: In certain circumstances, you may request that your information be deleted.
• Right to restrict processing: In some cases, you may request that processing of your information be temporarily suspended.
• Right to opt out of marketing: You may request to stop receiving promotional communications.
• Right to close your account: You may close your account at any time.

To exercise these rights, contact the afb99 support team: [email protected]

16 Protection of Minor Users

afb99 strictly does not provide services to anyone under the age of 21. Age is verified at the time of account registration. If we confirm that information has been collected from a minor, that information will be deleted immediately and the account will be closed.

If you find out that a minor has created an account on afb99, please let us know at [email protected].

17 Changes to the Privacy Policy

afb99 may update this privacy policy from time to time. If there are significant changes to the policy, we will:

• Update the last revised date on this page of the website.
• Send a notification to your registered email address for important changes.
• If you continue using the platform after the changes, you will be considered to have accepted the new policy.

If you do not wish to accept the updated policy, please request to close your account.

18 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact the afb99 support team:

• Email: [email protected]
• Live Chat: Live chat on the website (24/7 in Bengali and English)

Our support team is available 24 hours a day, 7 days a week to assist you.

19 Related Pages

Read the pages below to get a full understanding of your rights and responsibilities:

• Terms & Conditions — Full terms of using the platform
• Responsible Gaming — Build safe gaming habits
• About Us — Learn more about afb99
• FAQ — Answers to frequently asked questions