afb99's commitment to responsible gaming
afb99 believes gaming is for entertainment only. We provide every tool you need to stay safe, set limits, and get support when you need it.
What is responsible gaming and why does it matter?
Online gaming and betting is an enjoyable pastime for millions of people. However, in some cases it can become a problem. afb99 takes this seriously and is committed to protecting the mental and financial wellbeing of every player.
Responsible gaming means spending only the time and money you can afford, not feeling pressured to win, putting entertainment first, and asking for help the moment you feel you are losing control. At afb99, we are with you every step of the way.
Remember: Gaming is not a way to recover lost money. Each bet works independently and past results do not determine future outcomes. Only bet money whose loss will not affect your daily life.
Our protection tools and features
afb99 provides the following features to keep you safe.
Deposit Limits
You can set your own maximum daily, weekly, or monthly deposit amount. Once this limit is active, you will not be able to deposit beyond the set amount, protecting you from overspending.
Temporary Break (Time-Out)
If you feel you need a short break, you can temporarily close your account for a set period. During this time, logging in or placing bets will not be possible.
Self-Exclusion
If you want to take a long-term break from gaming, you can use the self-exclusion feature. Once activated, your account will be completely closed for a specified extended period.
Session Time Limit
After a set amount of time, you will be logged out automatically. This helps you avoid the habit of playing for long stretches at a time.
24/7 Support
The afb99 support team is available for you seven days a week, twenty-four hours a day. Contact us via live chat or email — help is available in both Bengali and English.
Age Verification & Security
afb99 strictly enforces a 21+ age policy. Only adults may open an account and place bets. Our platform is secured with SSL encryption.
Recognising the warning signs
If any of the following sounds familiar to you, it may be time to seek help:
- A tendency to place more bets to chase lost money
- Feeling unable to stop gaming
- Hiding gaming from family or friends
- Spending beyond your budget
- Neglecting work, studies, or family because of gaming
- Feeling restless or irritable when not playing
- Borrowing money to cover gaming expenses
How to keep yourself safe
A few simple habits will help you enjoy a healthy and happy gaming experience:
- Set a clear budget before you start gaming
- If you lose, stop at your set limit rather than getting discouraged
- Take regular breaks and get enough sleep
- Spend time with family and friends
- Think of gaming as entertainment, not a source of income
- Use deposit and session limits
- Contact afb99 support whenever you need it
How to use self-exclusion
If you feel you need a long break from gaming, follow these simple steps:
Log in to your account
Sign in to your personal afb99 account and go to your profile settings.
Find the "Responsible Gaming" section
In your account settings, select the "Responsible Gaming" option.
Choose your exclusion period
Select the duration that suits you — short-term or long-term, whichever is right for you.
Confirm and get support
Confirm your request. If you have any doubts, contact the afb99 support team directly via live chat or email.
21+ age restriction
afb99 strictly enforces that only those aged 21 or above may open an account and place bets on this platform. Preventing access by minors is one of our highest priorities.
If there are minors in your home, activate Parental Controls on your device and never share your login details. These steps will help protect children.
For those aged 21 and above only.
Gaming by minors is prohibited.
How to get support
If you feel gaming is having a negative impact on your life, you do not have to face it alone. The afb99 support team is available seven days a week, twenty-four hours a day. You can ask for help in both Bengali and English.
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Live Chat Talk directly with our support team — available 24/7.
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Email Support [email protected] — let us know any concern you have.
Budget control and payment limits
At afb99, we place great importance on responsible budget management. Our clear and transparent payment policy for you is outlined below:
Minimum Deposit
৳300
Per method
Minimum Withdrawal
৳500
Within 30 minutes – 3 hours
Payment methods: bKash, Nagad, Rocket, Upay — you can transact using Bangladesh's most trusted mobile banking services, quickly and securely.
A word of advice
Set a fixed weekly budget before you start gaming. Once you reach that amount, take a break for the day. Small limits are the best long-term protection.
Play safe, enjoy yourself
Play responsibly at afb99 and enjoy at your own pace. Explore our games or find answers to any question in the FAQ.